POLICICES/ PROCEDURES

*RETURNS - EXCHANGES

* YOU MUST NOTIFY US WITHIN (3) DAYS OF RECEIPT (MERCHANDISE CREDIT ONLY  & ALL ITEMS MUST BE IN ORIGINAL PACKING WITH ORIGINAL TAGGING*MERCHANDISE CREDIT WILL BE ISSUED IF APPROVED.

* MERCHANDISE CREDIT MAY ALSO BE REDEEMED AS CREDIT TOWARDS ANOTHER ITEM OR TOWARDS A NEW CUSTOM ORDER

*ALTERATIONS 

* (CUSTOM ORDERS ONLY): WE MUST BE NOTIFIED WITHIN (3) DAYS OF SHIPMENT RECEIPT. IF NEW CHANGES ARE REQUIRED AFTER FINAL APPROVAL OF FABRIC AND DESIGN PROOF,  AN ADDITIONAL PAYMENT WILL BE ASSESSED. A ONE TIME MINOR ALTERATION IS GRANTED IF NOTIFIED (3) DAYS OF RECEIPT. 

* NO ALTERATIONS ON STOCK ITEMS (SIZES ARE “AS IS”)


*SHIPPING

STOCK ITEMS: 1-3 BUSINESS DAYS 


CUSTOM ORDERS: 1-3 WEEKS (COUNTING BUSINESS DAYS ONLY)

JEMS BOWTIQUE WILL ONLY BE RESPONSIBLE FOR RETURN SHIPPING COST ON DEFECTED ITEMS.